Complaints and Mediation Services
ANA members must adhere to the ANA Code of Ethics. Any member who is determined, after having had an opportunity to respond to a complaint, to have violated the ANA Code of Ethics as contained in the Bylaws and the ANA Policy Manual, is subject to disciplinary action by the ANA.
Formal Mediation Proceedings:
For all such Complaints that meet the necessary criteria, the following Association guidelines will apply. The Respondent will be notified of the complaint and a written response will be required within 30 days of notification of complaint. The Complainant will be notified of the Respondents reply and may respond, if desired, to the Association within 15 days of notification. The formal complaint and both parties documentation will be referred to the Mediation Committee. If disciplinary action is taken against an ANA member, the name, along with the grounds for disciplinary action, may be published in The Numismatist, per ANA board approval.
Mediation Fees – ANA Members
For current Association members who were members at the time of the actions complained of, the “Member Fees” rate shall be paid to the Association. For non-ANA members, or for matters where the Complainant was not an ANA member at the time of the actions complained of, the “Non-Member Fees” rate shall be paid to the Association.
Numismatic Transactions
| Value Allegedly Involved | Member Fee | Non-Member Fee |
|---|---|---|
| $0 – $1,000 | $150 | $250 |
| $1,00.01 – $5,000 | $250 | $400 |
| $5,000.01+ | $350 | $500 |
The Association shall defer offering mediation services to individual members regarding payment disputes until 90 days have passed since the transaction and all other efforts to resolve the matter are extinguished.